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작성자 백지영 작성일12-11-14 14:15조회16,102회 댓글0건
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Service Desk Agent – Level 1 (Multilingual)
Work country : Singapore
Job Area : Operation
Job Description :
Provide live inbound telephone technical support consulting for HP/Juniper Products to end user and business customers.
Performing callbacks as required.
Identify hardware/software problems and offer solutions for customer accounts.
Skills Required:
Excellent communication and customer service skills
Solid understanding of system resources and allocation
Professional work attitude, ability to learn
Strong knowledge of Operating Systems (e.g. Linux OS)
Hardware knowledge (e.g. HP Server/Storage/Tape Library, Juniper Switches)
Required
• Bachelor’s Degree
• At least 2 years experience in IT Service Experience
• English: Fluent
• Korean: Intermediate
Preferred
• At least 1 year experience in Technical Engineer Experience
Work country : Singapore
Job Area : Operation
Job Description :
Provide live inbound telephone technical support consulting for HP/Juniper Products to end user and business customers.
Performing callbacks as required.
Identify hardware/software problems and offer solutions for customer accounts.
Skills Required:
Excellent communication and customer service skills
Solid understanding of system resources and allocation
Professional work attitude, ability to learn
Strong knowledge of Operating Systems (e.g. Linux OS)
Hardware knowledge (e.g. HP Server/Storage/Tape Library, Juniper Switches)
Required
• Bachelor’s Degree
• At least 2 years experience in IT Service Experience
• English: Fluent
• Korean: Intermediate
Preferred
• At least 1 year experience in Technical Engineer Experience
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